Terms and Conditions
splashluxurybathrooms.co.uk are completely dedicated to providing the very best service to all our
customers. If you have any suggestions or comments please email or phone us using the information below.
Our contact details:
Splash Luxury Bathrooms
35 Audnam
Stourbridge
West Midlands
DY8 4AG
Sales line: 01384374141
Sales email: sales@splashluxurybathrooms.co.uk
Customer care email: customerservices@splashluxurybathrooms.co.uk
Fax: 01384374141
splashluxurybathrooms.co.uk are a subsidiary of Newline Trade Bathroom Warehouse Ltd. Please do
not return goods until the necessary paperwork has been filled out and authorised.
splashluxurybathrooms.co.uk (NTBW Ltd.) - Registered No.5109284 (VAT Registered No.857275881)
WE STRONGLY ADVISE THAT YOU DO NOT BOOK PLUMBERS UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED,
WE ARE NOT LIABLE FOR ANY PLUMBERS COSTS, CONSEQUENTIAL LOSS OR COMPENSATION IN ANY WAY.
Making A Purchase
When making A Purchase The following terms and conditions apply to all transactions
on splashluxurybathrooms.co.uk. The placement of an order indicates your acceptance of these terms
and conditions. Please read them carefully and print a copy for future use. To order goods through
this website you must be at least 18 years of age and accept delivery within the UK. We will treat
each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
We aim to deliver the following items within the time schedule listed below: –
- Brassware & Accessories:
7 – 10 Working Days
- Sanitary Ware / Std. Baths & Shower Enclosures:
10 – 14 Working Days
- Whirlpool Baths / Steam Cabins / Bespoke Shower Enclosures:
4 – 6 Weeks
Please feel free to call our sales team if you need further help or need a delivery urgently. If we
can do it we will!
1) Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose
of giving an approximate description of the goods. All specifications given to the Customer are
approximate and intended as a guide only. We always endeavour to ensure all product descriptions
are correct, but advise customers to seek technical advice from qualified sources prior to
ordering products and any work to be carried out.
2) Your Order and Special Orders
If goods are ordered over the weekend or on a bank holiday the order date is taken as the following
working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down
period the delivery period may be extended to a later date.
After completion of your order please check your receipt and ensure that all the details are correct.
If you are in any doubt please contact our sales department immediately as post delivery changes take
time and can be an inconvenience to you.
Special orders are hand made to customers own specification therefore cancellation of these orders
will incur a 50% restocking charge. Please bear in mind that as these products are hand made the
delivery time may be extended by an additional 10 working days.
3) Payment and Price
We are entitled to make adjustments to the price to take account of any increase in our supplier's
prices or the imposition of any taxes or duties, or if due to an error or omission the price
published for the goods is wrong whether or not the order has been confirmed. We ask that all goods
be paid for on completion of order and that all funds are cleared prior to delivery. We accept most
major credit and debit cards such as VISA, MASTERCARD and MAESTRO On the order you must provide us
with your exact billing address and telephone number - the address and telephone number your credit
card bank has on file for you. Incorrect information will cause a delay in processing your order.
4) Delivery Charges
All standard orders carry a standard charge of £6.80 ex VAT (£8.00 inc VAT) or £30.00 ex VAT
(£35.25 inc VAT).
Some post codes in the following areas will incur an additional charge which will be advised prior
to acceptance and delivery of your order: Isle of Wight, Scilly Isles, Grampian and Highlands of
Scotland and Scottish Isles.
Orders for Northern Ireland, Eire, Isle of Man and Channel Islands will be charged accordingly to
weight and size of each order.
5) Shipping and Handling
To ensure your order reaches you in perfect condition we send goods via a door to door delivery
service wherever possible. We do not deliver these larger items outside the UK. Please note that
some deliveries will be made by courier or UK postal services.
6) Back Orders
If your item is not in stock we will back order for you, or give you the option to cancel your order
if you would rather not wait.
7) Deliveries
We endeavour to deliver most products within 10 days, however some made to order items may take
longer. However all delivery dates given are only and always provisional. Goods are subject to
availability and delay in delivery of goods is sometimes outside of our control, and we accept
no liability whatsoever in respect to late deliveries. If you have ordered a bath or a bathroom
suite our transport company will call you a few days prior to the expected delivery date to
confirm the actual date for delivery. They will also call you in the morning of the day of delivery
to confirm the approximate time. If you have any questions regarding your delivery please telephone
our transport company on 01384274977.
splashluxurybathrooms.co.uk strongly advises you not to book your installers or engage in any
preparatory work until full receipt of your goods. If any item is out of stock, a
splashluxurybathrooms.co.uk sales advisor will email or telephone you to advise you of the
expected delivery date.
Changes to delivery details made by the purchaser after the goods have been handed to the
delivery company will incur an additional charge of £20.
If the agreed delivery cannot be completed due to the purchaser being unable to accept the goods,
then a charge of £20 will be applied to cover re delivery costs.
GOODS MUST BE CHECKED WHILST THE DRIVER IS ON THE PREMISES!
8) Accepting Deliveries (damaged or missing goods)
splashluxurybathrooms.co.uk cannot consider any claim for shortages or damages 72 hours after
delivery. Please ensure that all goods are checked by yourself and that any problems are reported
to our customer care team on 01384 374141 within 72 hours of delivery.
9) Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only
deliver to the address on the order and goods will not be left without a signature unless authorised
by the person named on the order. From the time of receipted delivery of the goods, any loss or
damage to the goods shall be at your own risk.
10) Cancellations and Returns
If you are not satisfied with your purchase for any reason, you have the right to cancel your order
within 7 working days from date of delivery. To exercise your right of cancellation you must give
written notice by post, e-mail or fax, giving details of goods ordered and the delivery details.
For full details of how to return goods please contact our customer care team on 01384 374141.
All non faulty goods must be returned within 7 days, and will only be accepted if returned unopened
in their original packaging. We reserve the right to not accept any products where the packaging is
damaged or defaced and therefore unsuitable for resale. Please note that the collection charge of
£35.25 will be charged for all non faulty returns, and that this must be paid prior to any collection
being processed. We will refund your money on orders within 28 days of cancellation less any delivery
cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after
7 days but within 28 days will be subject to an additional 20% restocking charge.
Please note that Whirlpool baths, Steam Shower cabins & Fitted Furniture are made to order and are
therefore not cancellable.
Should you decide to return goods yourself than please note that this is done entirely at your own
risk, and you should always ensure that you obtain proof of postage / delivery for your reference.
Always inform our customer care team regarding the details of any goods you intend to return.
If you have any questions regarding cancellations, or returns then please call our customer care team
on 01384374141.
11) Other
You will own the goods once we have received your payment in full. We will issue you with an electronic
invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and
conditions will not affect our right to enforce the rest of these terms and conditions. These terms
and conditions are subject to change at any time without prior notice to you.
12) Guarantees
All our products are covered by manufacturer guarantees of a minimum of12 months unless specified
otherwise.
Terms and Conditions do not affect your statutory rights.